Akira
You can't fix problems you never hear about. Capture silent feedback, recover upset guests, and turn every detractor into a lifetime promoter.
Unify All Feedback Channels
Respond Faster Than Ever
Get Insights, Not Just Data
The Silent Feedback Crisis: Problems You Never See Comings
While you're relying on outdated feedback methods, upset guests are already walking away taking their customer lifetime value with them. Sound familiar?
95% invisible problems: Guest issues happen daily but never reach you through traditional feedback channels.
Too late to recover guest: By the time negative reviews appear or complaints surface, the damage is already done.
Reputation bleeds publicly: Problems become Google reviews and social media posts before you even know they happened.
Recover opportunities lost: Every silent departure is a missed chance to demonstrate you care and to recover the relationship.
Revenue walking away: Each guest who leaves upset takes their customer lifetime value with them
Turn Silent Departures Into Recovery Wins
Akira captures the 96% of feedback you're missing and turns every complaint into a chance to save the relationship.
Collect: Capture real-time feedback from guests through simple touchpoints that actually get responses, not surveys they ignore.
Alert: Get instant notifications the moment a guest rates their experience below 4 stars, while you can still recover the relationship.
Recover: Follow up personally within hours, not days, to acknowledge the problem, make it right, and turn a silent detractor into a loyal promoter.
What Happens When Silent Departures Become Recovery Wins
While your competitors lose customers in silence, you'll be turning every complaint into a competitive advantage. Ready to stop losing guests in silence?
Leverage Data Driven Decision Making
Gain valuable insights across all your locations, empowering you to identify areas for improvement and make informed business decisions.
Trend analysis & Prescriptive analytics
Identify emerging patterns and anticipate potential challenges. Get data-driven recommendations to mitigate risks, optimize operations. Address deviations quickly to ensure consistent experiences across all locations. Analyze the tone and emotion behind the feedback to truly understand customer sentiment and identify areas for improvement. Measure customer loyalty and satisfaction with automated NPS calculation and set goals to keep on track. See what themes and sub themes come up most frequently in your guest feedback.
Converse with Your Data
Ask questions naturally, and Akira instantly delivers insightful answers.
On-demand insights with continuous learning
Get instant, actionable insights simply by asking Akira. Each interaction refines Akira's understanding of your data and business context. Have conversations with Akira that flow naturally, like chatting with a person, for detailed and nuanced exchanges. Access a wealth of specialized industry insights and strategies so you can make informed decisions effortlessly.